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Where are you located?
Wonderland Playground is located on the east side of Cincinnati at 8255 Beechmont Avenue in Anderson Township (Hamilton County) just off of I-275 Five Mile Road, Exit 69.
What ages is the playground for?
The facility was generally built for ages 1-10.
What time are you open for play?
Guests will need to sign up for a two hour play session and the play areas will be cleaned thoroughly before and after each session. Playtimes throughout the week and weekends are provided below, subject to change. Be sure to check availability for sessions here: https://roller.app/wonderlandplayground/products/onlinebookings#/sessions.
Children ages one and up are ticketed and there is currently no charge for adults. However, EVERY adult that enters the facility will need a signed waiver.
Mondays and Wednesdays: 9:00-11:00 and 12:00-2:00. Extended play times are added during the summer.
Tuesdays, Thursdays and Fridays: 9:00-11:00, 12:00-2:00, and 3:00-5:00.
Saturdays -Sundays: 10:00-12:00, 1:00-3:00, and 4:00-6:00.
Is scheduling a play session required?
Scheduling a play session is highly recommended and can be done here: https://roller.app/wonderlandplayground/products/onlinebookings#/sessions.
Walk-in’s will not be accepted if the session is sold out.
Will I need socks?
Socks are REQUIRED in all play areas. Shoes and bare feet are not permitted in play areas. Socks are provided with the cost of admission for children. Adults can either wear their own socks, or purchase for $2.
What is the cost of Admission?
Admission is $15.00 plus tax for each child. Children under one are free with a paid sibling. Without a paid sibling children under one are $5.00. There is currently no charge for adults.
What if I leave before our play time is up?
All sales are final once your tickets are purchased. If you need to leave early, remaining time is not credited. We do not credit time, refund, or allow make up times to come another day.
Jewelry, Glitter Apparel, High Heels & Children’s Toys
It is highly recommended that adults and children do not wear jewelry, chains, earrings, etc. Those items can get lost, damaged or caught on play equipment, which greatly increases the risk of injury.
High heels are not permitted in the facility because of the damage they can do to the soft foam flooring in the play areas.
Glitter apparel is not permitted within the facility as it is extremely labor intensive to clean it from the play areas.
We recommend that any toys your children have are left in the car, so that they are not lost or damaged during playtime.
Can people enter the facility while another person waits in line to pay?
The staff at Wonderland Playground needs to ensure that each patron has a pair of socks and signed waiver. We recommend signing the waiver before your enter and checking in.
Do you have FREE WIFI?
Yes, we have Free WIFI for our patrons to enjoy.
Do you offer gift cards?
At this time we are not offering gift cards. But, we are selling pre-sale passes of 5 visits for $69.00, 10 visits for $129.00, and 20 visits for $239.00. These passes are available on our website here.
Do I Need To Sign a Waiver?
Yes, the first time your family visits our facility a waiver is necessary. You can complete the waiver at home by clicking on ‘Sign Waiver’ at the top of our website. On the first page of the waiver you are entering the Guardian/Parents info. Next, you go to the participants tab where you enter each child’s name. Under the participants you can also add additional people who might be bringing your child to the facility without you. For example: a nanny, grandparents, friends and relatives. If you forget to complete this waiver at home, we do have computers set up in our reception area for you to complete the waiver prior to entry. Your waiver is good for one year.
Can I book a birthday party over the phone?
We do not take over the phone bookings. Birthday parties can only be booked online through our website here.
The only way to secure your date, time and party room is by securing the room by paying the non-refundable 50% deposit. There are no soft holdings and all parties are booked on a first come first serve basis.
Can I tour the facility?
Tours of the facility are offered during the week, by appointment only, for safety reasons. You will be asked to sign a waiver first before entering.
What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard, American Express & Discover, debit cards & CASH. We do not accept personal checks.
Lost & Found Items?
Items found in Wonderland will be kept at the front reception desk. We hold lost and found items for 10 days and after that all items are donated.
Are you hiring?
We’re always looking for enthusiastic individuals to join our team! You can view the job description and fill out an online application here: https://docs.google.com/forms/d/1JdkNvLv0Yiw6b4a-i7hPsg86FQHpq7NeCt030w0PslM/edit. Log in using a gmail account.
The offer of a franchise can only be made through the delivery of a Franchise Disclosure Document. Certain jurisdictions require registration prior to the offer or sale of a franchise. We do not offer franchises in jurisdictions where we are not registered (or exempt from registration).